These terms govern use of CascadeAnswer's services: the AI Visibility Scan, website design and hosting, listing management, AI-powered phone answering, lead capture, and related front-desk services provided to small businesses ("customers"), and the associated calls and messages exchanged with the people who contact those businesses.
There is no self-serve checkout. You start with a free AI Visibility Scan, we speak, and anything we build is demonstrated to you before payment is taken. The one-time setup fee and the first month are collected only after you have seen the work and agreed to start. We never charge a card you have not affirmatively agreed to.
The AI Visibility Scan is free and carries no obligation. It reports what was publicly published about your business on the date it was run, grades those records against a stated rubric, and lists anything we could not verify along with what we tried. Grades are our own assessment and can change as your records change. Nothing in a scan is a guarantee of search placement or business results.
The one-time setup fee includes building a website for your business and publishing your business details in a structured format that search engines and AI assistants can read. While you subscribe, we host that site and keep it current. You own your content and your domain name. If you cancel, we will provide the site files on request and will not hold your web presence to keep you subscribed. We do not guarantee any search ranking, map placement, or inclusion in any AI assistant's answers, because no provider can honestly guarantee those.
CascadeAnswer answers calls on behalf of subscribing businesses using an AI assistant that identifies itself as a virtual assistant and never claims to be human. Call details captured by the assistant are delivered to the business by email. Subscriptions are billed monthly at the listed price, month to month, and can be cancelled at any time. Each plan includes a stated number of answering minutes per month: Owner-Operator 100, Multi-Truck 300, Enterprise 1,000. If your usage consistently exceeds the plan you are on we will talk with you about moving to the plan that fits, before anything changes on your bill.
The service may not be used for unlawful purposes, for sending unsolicited marketing messages, or in any way that violates carrier rules or applicable law, including the TCPA and CAN-SPAM. We may suspend service that violates these terms.
The service is provided "as is." We work hard to answer every call accurately, but we do not guarantee uninterrupted service or particular business outcomes, and our total liability for any claim is limited to the fees paid for the service in the month the claim arose. Nothing in these terms limits liability that cannot be limited by law.
CascadeAnswer · Calvin Riley II, sole proprietor · 3521 NW Dahlia Drive, Camas, WA 98607 · hello@cascadeanswer.com · (360) 787-9359